May 12

Call centre staff to work from home

first_img Comments are closed. Previous Article Next Article A breakthrough in technology could save thousands of call centre jobs inthis country and halt the exodus in overseas outsourcing by enabling staff towork from home. A North-East call centre is currently testing the equipment, and claims itcuts costs to such an extent that it could help the UK compete with countriessuch as India, where staff are paid much less. The new system allows employees to handle calls in exactly the same way asthey would in a call centre, but because they are working from home, at afraction of the cost. Amicus Outsourcing is currently piloting the remote worker system and hopesto have more than 50 staff working from home by the end of November. The system could also provide a key route into work for those withdisabilities, or parents who are only able to work from home. Geoff Thompson, managing director of the centre, said the technology wouldalso help with staff turnover, allow greater flexibility and eliminatecommuting. However, Colin Mackay, director of quality and standards at the Call CentreAssociation, said the concept highlighted problems around the control ofpeople, information and social contact. He said the system would only be suitable as part of a mixture of workingoptions, as many staff would not have a suitable home environment to work in. “Working from home is only suitable in certain circumstances,”said Mackay. “Most of the cost is tied up in the people, not the callcentres.” John Shaw, HR director of shared services at Centrica, said it was the sortof idea that employers would look to explore because of costs, travel andwork-life balance. By Ross Wighamwww.amicus-outsourcing.com Call centre staff to work from homeOn 7 Oct 2003 in Personnel Today Related posts:No related photos.last_img read more

September 17

2017/2018 Bundesliga: Fans, Subscribers Party with StarTimes

first_imgStarTimes Brands and Marketing Director, Mr. Qasim Elegbede said at the occasion that the decision “to host our football loving customers serves as an opportunity for a face to face interaction and feedback with stakeholders in a very relaxed and informal atmosphere”“The Pay TV industry is a high technology driven sector therefore there is the need to constantly engage with our consumers and business partners. There is no better way to do this than while watching the games they love, football and not just any kind of football but German Bundesliga.” he added.An elated subscriber, Nnamdi Eze expressed his joy at being able to bond with the company. “I feel very special. I have just been with StarTimes for only seven months and I am being treated like a king. The fact that I was invited to this party alone makes me love StarTimes even more. I feel appreciated,” he said.StarTimes aggregates quality sporting contents with the acquisitions of sporting rights like the FIBA, Serie A, Bundesliga, French Ligue 1, Chinese Super League, Eredivisie and recently the 2018 FIFA World Cup in over 48 territories in Africa.Share this:FacebookRedditTwitterPrintPinterestEmailWhatsAppSkypeLinkedInTumblrPocketTelegram Subscribers of Pay TV Company, StarTimes, were at the weekend hosted at a party organised to usher in the 2017/2018 Bundesliga season during the Super Cup Match between Borussia Dortmund and Bayern Munich which ended 4-5 in penalties after a fierce 90 minutes 2-2 draw.The event comes ahead of the 2017/2018 German Bundesliga season, a competition which StarTimes boasts of an exclusive broadcast rights in Africa.According to the company, this is an opportunity to preview the new Bundesliga sporting season and also unveil the StarTimes offerings in the coming months to subscribers and media partners drawn from different parts of the country.last_img read more

December 29

Eva Carneiro’s tribunal case against Chelsea and Jose Mourinho to start today

first_img Eva Carneiro 1 An employment tribunal brought by former Chelsea first-team doctor Eva Carneiro against the club and former manager Jose Mourinho is scheduled to begin today.Carneiro is claiming constructive dismissal against Chelsea and has a separate, but connected, personal legal action against Mourinho, who left the club in December, for alleged victimisation and discrimination.The case, which is anticipated to be heard over seven to 10 days until June 24, is due to open at Croydon Employment Tribunal in south London, but could be settled at any time.All three parties must agree to a settlement for the tribunal, which would be accessible to the public and the media, to be averted.Private hearings in January and February took place without a resolution and it appears the case will proceed to the tribunal.Witness statements and documents – including texts and emails – would likely be made public, while Carneiro, Mourinho and representatives from Chelsea could be called to appear as witnesses.It could overshadow the start of Mourinho’s employment at Old Trafford after he was named Louis van Gaal’s successor on May 27.Chelsea have declined to comment on the case, but supported Mourinho even after his employment as manager was terminated.Whether or not Chelsea will continue to support Mourinho now he is employed by a rival club is unclear.Carneiro and physio Jon Fearn were criticised by Mourinho and dropped from first-team duties following the draw with Swansea on the opening day of the 2015-16 Premier League season, on August 8 2015.The pair went on to the pitch to treat Eden Hazard, an action which meant that Chelsea were temporarily down to nine men as they had already had goalkeeper Thibaut Courtois sent off.Afterwards Mourinho called Carneiro and Fearn “impulsive and naive”.The 42-year-old doctor did not appear on the bench again for first-team duties and later parted company with the club, while Fearn continues to be employed by Chelsea and returned to the first-team bench in March.Mourinho was cleared of using discriminatory language towards Carneiro following an investigation by the Football Association.Afterwards, Carneiro and the Football Association’s independent board member, Dame Heather Rabbatts, criticised the governing body for not interviewing the doctor as part of its investigation.Carneiro has also had backing from Fifa’s medical chairman, Michel D’Hooghe, who contacted the doctor to offer his support and that of the world governing body. He has backed Carneiro’s insistence that she was simply doing her job.last_img read more